FAQ

Can I modify or cancel my order?
Once your order has been placed, there is no way to change the order. If you notify us within 2 hrs of the order being placed, we can cancel the order. If you are simply trying to add items to your order, we suggest just placing a new order.

Can I place an international order?
I am currently only setup to ship to USA & Canada. International orders are more complicated, including additional value added taxes (VAT). If you are interested, contact me directly.

When will my order ship?
Orders for apparel and accessories are all custom made when ordered and take approximately 2-15 business days depending on the item. If your order includes multiple apparel/accessory items, the entire order will be shipped together at the longest estimated time frame.

How long does shipping take?
USA - Orders for USA customers normally ship within 3-10 days and are shipped by USPS or FedEx. You will receive a confirmation email with the tracking code for your order for USA orders only.

CANADA - Orders for Canadian customers normally ship within 3-7 business days. No tracking is available unless orders are rushed.

Can I return an item from Terra Persona?
Because of the nature of our print-on-demand business, we only offer store credit. Once the returned item is received by us, you’ll receive a store credit code for the amount of the purchase (excluding shipping costs) to apply to your next order.

This does not include any Final Sale Items.

What is Terra Persona’s return policy?

• Items can be returned within 45 days of purchase for store credit. To be eligible for a return, an item must be unused and in the same condition that you received it.
• You must request a return label by emailing us or through our contact page. Be sure to include your customer number and billing name.
• The return label will be emailed to you. If you cannot print out your label, please call us at (720) 446-6403.
• Final sale items may not be returned or exchanged.
• Email confirmation will be sent out once the return is processed. It could take up to 14 days for the return to be received and processed.
• If the item is defective, please contact us and we will arrange for the item to be returned and a new one to be shipped ASAP.

Leggings, Capris and Flare Skirts
**VERY IMPORTANT INFO** 90% of customers prefer ordering one size larger than your usual fit. These run small and are also tight compression leggings. We highly recommend ordering one size larger in all leggings, capris and flare skirts.

Wrap Skirts
Our wrap skirts come in one size and are made to fit many body types. Depending on your waist size, the skirt will wrap around more on smaller waists and less on greater sizes. Waist sizes from 22″ to 42″ will comfortably wear our wrap skirts.

Beanies
It’s easy to choose the perfect fit. Here’s how:

You’ll need a tape measure. Measure the circumference of your head at the largest part, just above your ears and across your forehead.
Refer to our size chart below for the size that corresponds to your measurement. If you have an in-between measurement, best to go for the smaller size since the hats are stretchy. Also, if you prefer a very snug fit, you can also go for a size down.

Masks
It’s important that your face covering fits as snug as possible to your face. Take some time to do the following measurements before you order. Don’t assume that your face size is similar to your clothing size! Face shapes can vary significantly from person to person.

Eco-poly: leggings, capris, flare skirts and headband?
Easy to care for and keep looking new! Machine or hand wash your leggings and capris in cold water. Tumble dry on regular or hang to dry. Please do not bleach. The fabric is naturally quick-dry so you won’t have to wait long before wearing again.

Peachskin Jersey: Wrap skirts & tanks
Easy to care for and keep looking new! For peachskin jersey used in tanks and some wrap skirts, machine or hand wash your leggings and capris in cold water. Tumble dry on regular or hang to dry. Please do not bleach. The fabric is naturally quick-dry so you won’t have to wait long before wearing again.

Matte crepe: Wrap skirts Matte crepe re more delicate than the other eco-poly products. Handwash in cold water and do not agitate. Lay flat to dry. Iron on synthetic setting. If your wrap skirt feels stiff after washing, mist it with water and tumble in a low heat dryer for 5-10 minutes.

Scarves
Polychiffon: Our flowing scarfs are more delicate than the other eco-poly products. Handwash in cold water and do not agitate. Lay flat to dry. Iron on synthetic setting. If your scarf feels stiff after washing, mist it with water and tumble in a low heat dryer for 5-10 minutes. The print may fade 5-10% and shrink after the first wash.

Silk: Machine Wash gentle in cold water with 1/2 cup vinegar and 2 teaspoons salt for first wash. Fill the washing machine with water (no ecocycle). Machine dry delicate or hang to dry. Can be ironed on silk setting. Machine wash or hand wash with a mild detergent for subsequent washes. Add a mild softener to restore lost softness during wash cycle. Do not bleach.

Beanies
Your custom made beanie hat is easy to care for. Wash it in a washing machine in cold water, or hand wash in cold water. Please air dry. Since the lining and shell are two different fabrics, air drying prevents any shrinking between the two different fabrics and keeps your beanie fitting just right.

Neckties and Bow Ties
All items are dry clean only. We recommend dry cleaners that don’t use “perc” (perchloroethylene) solvents. If required, use an iron with a light touch on a synthetic setting only. Higher temperatures may result in color transfer and melting of fabric.

Masks
Reactive printing ensures colors do not fade! Machine or hand wash your face mask in hot water. Tumble dry on regular or hang to dry. Please do not bleach. The stainless steel metal nose piece in your mask can be machine washed and dried. The nose piece and rivets used to attach the nose piece may heat up in the dryer. Be careful not to directly touch the metal when it is hot.

Pencil Cases
Handwash your pencil case in cold water or spot clean. Print can be scrubbed and washed with soap. Do not bleach.

Throw Pillow Cases
Machine wash in cold water with a phosphate-free detergent or spot clean. Lay flat to dry, do not bleach, and can also be dry cleaned.

Tea Towels
For first washing, rinse separately from other laundry with cold water. Adding vinegar and/or salt to the water will help set the colors (see silk scarves). Following the rinse, run a normal cycle with cold water and detergent. Machine dry on high. Wash normally in cold water for subsequent washings. Can be dry cleaned. Do not bleach.